Terms and Conditions


Shipping & Delivery

• Once we receive the payment for the order, Gift order will be sent to the recipient within 7 to 10 working days. For cakes, flowers & sweets orders we deliver on the date you asked us to deliver. Cake, flowers & sweets orders should be made two working days prior to delivery date.
• All deliveries are done during the daytime between 10 AM to 9 PM. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, etc. We highly recommend placing your order earlier during rush hour days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc.
• Except cake, sweet & flower orders, gift orders can only be delivered at a residence or a business address, they cannot be delivered to a wedding hall, mall, function hall, or a cinema theatre.
• For orders in which problem arises owing to the mistake of the user e.g., wrong address or incomplete address information or recipient not reachable, no refund will be given. If you want to do a redelivery, redelivery charges will be borne by you.
• For Flowers, Sweets and Cake that are perishable in nature, the delivery will be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home or not picking up the call, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

Cancellation

Within 24 hours of placing your order you can cancel it by calling our customer service at +91 99-9441-6996 or +91 97-9190-5996 Mon-Sat (9am-6pm) or emailing us at contact@sendgiftsindia.com with your order details. After 24 hours we will not be able to cancel your order.
We do not accept cancellations for any of the below mentioned items:
• Cake orders
• Sweets orders
• Flower orders

Refunds

We will give full refund for your gift order (except cakes, sweets & flowers order) in the following conditions.
• Once you have cancelled your order within 24 hrs. of placing your order, the full money will be refunded to you. The refunds can take up to 10 business days to reflect in your account.
• Full refunds are given if the gifts are damaged during shipment or defective. Provided it should be reported by the recipient or the sender with a picture of the gift within 24 hours of receiving the gift. The recipient must send back the damaged or defective goods to us through the courier service we arrange for them at free of cost. In the event of failure to do these two, the gifts shall be considered as used and any request to refund will be rejected.
• For gift orders, in rare circumstances if the product you have ordered is unavailable, we will contact you as soon as possible and let you know with a similar product that is available. If you do not want to proceed with the order after that we will cancel your order and will give you full refund.

Exchange

We do not do exchange for any order. If the product is damaged or defective you must send back the product to us by the courier that we arrange for you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund you the full order amount.

Product Policy

• All company products in our website are original authentic products.
• For Cakes, Flowers & Sweets orders, orders must be placed two working days prior to the delivery date.
• For Silver gift article there might be little weight (gms) difference. We can assure you that the weight of the silver gift article will be equal or little more than of the product you ordered but definitely not lesser.
• For flower deliveries flowers might arrive in bud/Semi bloom/fully bloom condition as per local availability at the time of delivery. Sometimes due to weather condition and other factors finding the exact colored flowers will be hard. In these cases, we seek your understanding that we might substitute the flowers (Including specified color), Basket, Vase & other products with equal value or higher value.


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