• Once we receive the payment for the order, Gift order will be sent to the recipient within 7 to 10 working days. For cakes, flowers & sweets orders we deliver on the date you asked us to deliver. Cake, flowers & sweets orders should be made two working days prior to delivery date.
• All deliveries are done during the daytime between 10 AM to 9 PM. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, etc. We highly recommend placing your order earlier during rush hour days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc.
• Except cake, sweet & flower orders, gift orders can only be delivered at a residence or a business address, they cannot be delivered to a wedding hall, mall, function hall, or a cinema theatre.
• For orders in which problem arises owing to the mistake of the user e.g., wrong address or incomplete address information or recipient not reachable, no refund will be given. If you want to do a redelivery, redelivery charges will be borne by you.
• For Flowers, Sweets and Cake that are perishable in nature, the delivery will be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home or not picking up the call, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
Within 24 hours of placing your order you can cancel it by calling our customer service at +91 99-9441-6996 or +91 97-9190-5996 Mon-Sat (9am-6pm) or emailing us at firstname.lastname@example.org with your order details. After 24 hours we will not be able to cancel your order.
We do not accept cancellations for any of the below mentioned items:
• Cake orders
• Sweets orders
• Flower orders
We will give full refund for your gift order (except cakes, sweets & flowers order) in the following conditions.
• Once you have cancelled your order within 24 hrs. of placing your order, the full money will be refunded to you. The refunds can take up to 10 business days to reflect in your account.
• Full refunds are given if the gifts are damaged during shipment or defective. Provided it should be reported by the recipient or the sender with a picture of the gift within 24 hours of receiving the gift. The recipient must send back the damaged or defective goods to us through the courier service we arrange for them at free of cost. In the event of failure to do these two, the gifts shall be considered as used and any request to refund will be rejected.
• For gift orders, in rare circumstances if the product you have ordered is unavailable, we will contact you as soon as possible and let you know with a similar product that is available. If you do not want to proceed with the order after that we will cancel your order and will give you full refund.
We do not do exchange for any order. If the product is damaged or defective you must send back the product to us by the courier that we arrange for you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund you the full order amount.
• All company products in our website are original authentic products.
• For Cakes, Flowers & Sweets orders, orders must be placed two working days prior to the delivery date.
• For Silver gift article there might be little weight (gms) difference. We can assure you that the weight of the silver gift article will be equal or little more than of the product you ordered but definitely not lesser.
• For flower deliveries flowers might arrive in bud/Semi bloom/fully bloom condition as per local availability at the time of delivery. Sometimes due to weather condition and other factors finding the exact colored flowers will be hard. In these cases, we seek your understanding that we might substitute the flowers (Including specified color), Basket, Vase & other products with equal value or higher value.
1. Collection and use of personal data
1.1 We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations. The personal data collected may include:
• Date of Birth
• Home Address
• Delivery Address
• Email Address
• Telephone/ Mobile Number
• Credit Card details
1.2 By creating online account with us, you consent to our collection, use and disclosure of your personal data for any or all the purposes specified below:
• Administer your online account with us.
• Provide the products or services purchased from us online. (and for all other matters relating to such purchase)
• Verify and carry out financial transactions in relation to payments made for online purchases from us.
• Managing, investigating or responding to feedback, request, claims or complaints provided or made by you.
• Audit the downloading of data from our website
• Improve or customize the layout to content of our website.
• Identify visitors to our website.
1.3 We collect personal data directly from you in the following ways:
• When you submit the create account form to subscribe to our mailing list.
1.4 Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the products or services information purchased by you.
2. Confidentiality of personal data
2.2 We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to.
3. Information collected by cookies
Our website may pass a “cookie” (a string of information that is sent by a website to reside in your computer’s hard drive and/or temporarily in your computer’s memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. You may set your browser to decline cookies. If you do so, you may not be able to fully experience some interactive features of our website.
4. Collection of computer data
4.1 When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include:
• Your computer’s IP address
• Browser type
• Websites visited before our website
• Other items and information searched for on our website, access times and dates etc.
4.2 This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.
5. Security of personal data
Personal data collected by us will be (a) safely and securely stored, and (b) disposed when no longer needed by us for business or legal purposes.
6. Contact Us
If you have any questions about our data protection policy or practices, you may contact us at